宾客服务主管 - 公共区域 Service Leader - Public Area

As a Service Leader - Public Area, we rely on you to
* To have complete knowledge of the Shangri-La's standards operating policies and procedures;
* To have complete knowledge of the Shangri-La's experiences and Group specifications;
* Inspects all public areas and back of house areas daily;
* Ensures that all tasks are completed on time and in accordance with standards。
* Ensures public area attendants' work assignments are completed.
We are looking for someone who:
* 2 year experience in a similar capacity
* Guest relations to host International tourist, Speaks and writes English well
* Warm and friendly personality
* Good communication skills
* Good organizational skills
* Creative and open-minded
作为宾客服务主管 - 公共区域，我们希望您承担以下职责：
* 具有全面的香格里拉标准的运作政策及程序方面的知识；
* 具有香格里拉质量标准、服务标准及集团规范之运作知识；
* 每日检查所有的公共区域和后区；
* 确保所有的工作按照标准按时完成；
* 确保公共区域员工完成所分配的工作。
候选人应具备以下能力：
* 2年类似工作经验
* 热情友好的个性
* 良好的沟通技巧
* 良好的组织能力
* 创造性和开放性