宾客服务主管 - 前厅部（行政楼层/前台接待/宾客关系/礼宾）Service Leader - Front Office

As a Service Leader - Front Office, we rely on you to
* Responsible to provide guest services and handle the set-up of daily reservations and check in and check out of guest in accordance with the objective, performances and quality standard established by Shangri-La Group and Pudong Shangri-La, Shanghai
* Ensure all guest request are being complied
* Handle guest complaints effectively and efficiently by being responsive and receptive, and analytical
* Motivate and ensure staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience
* Provide coaching and counseling on standards and procedures for the department
We are looking for someone who:
* Good presentation skills
* Guest relations to host International tourist, good command of written and spoken English
* Preferably has at least 1 year working experience in a 5* hotel background
* Friendly and approachable personality
* Good communication skills
作为宾客服务主管 - 前厅部，我们希望您承担以下职责：
* 根据香格里拉集团和上海浦东香格里拉的目标、执行标准和质量标准，负责给客人提供接机服务和处理日常预订、入住和退房业务
* 确保所有客人的要求都被满足
* 及时高效地处理客人投诉
* 激励团队成员，保持高度的团队精神（或团队凝聚力）
* 向团队成员提供培训及指导，使团队保持酒店服务标准
候选人应具备以下能力：
* 良好的表达能力
* 接待国际游客,需良好的英语书写能力和语言能力
* 至少有1年五星级酒店相关工作经验者优先
* 友好的有亲和力的性格
* 良好的沟通能力