宾客服务主管 - 餐饮部 Service Leader - F&B Service

As a Service Leader - F&B Service, we rely on you to
* Interact and engage with restaurant guests and manintains high quality service standards
* Motivate team members and maintain a high level of team spirit (or team cohesiveness)
* Handle guest complaints effectively and professionally
* Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
* Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitablity evaluation etc.
We are looking for someone who:
* Experience in F&B department, good F&B knowledge and service awareness
* Guest relations to host International tourist, good command of English is preferred
* Loves interacting with guests
* A self-starter and a team player
* Enjoys being challenged
作为宾客服务主管 - 餐饮部，我们希望您承担以下职责：
* 与餐厅客人互动并保持高质量的服务标准
* 激励团队成员，保持高水平的团队精神(或团队凝聚力)
* 有效和专业地处理客人的投诉
* 不断从同事、客人和老板的角度提高满意度
* 与服务经理合作支持餐厅的日常运营，协助完成月度预测，周计划，餐厅盈利能力评估等工作
候选人应具备以下能力：
* 酒店餐饮部相关工作经验，具有良好的餐饮知识以及服务意识
* 接待国际游客，英语基础良好者优先考虑
* 喜欢客人互动
* 积极主动，有团队合作精神
* 喜欢挑战