宾客服务员 - 总机 Service Associate - Telephone

As a Service Associate - Telephone, we rely on you to
* Responsible to provide guest services and handle the set-up of daily reservations in accordance with the objective, performances and quality standard established by Shangri-La Hotels & Resorts and Pudong Shangri-La, Shanghai.
* Ensure all guest request are being complied.
We are looking for someone who:
* Good presentation skills
* Good command of written and spoken English
* College degree or above
* Friendly and approachable personality
* Good communication skills
作为宾客服务员 - 电话接线员，我们希望您承担以下职责：
* 根据香格里拉酒店集团和浦东香格里拉酒店的目标、执行标准和质量标准，负责给客人提供接机服务和处理日常预订业务。
* 确保所有客人的要求都被满足。
候选人应具备以下能力：
* 良好的表达能力
* 良好的英语书写能力和语言能力
* 大专以上学历
* 友好的有亲和力的性格
* 良好的沟通能力