客房楼层服务员/贵宾服务大使 Housekeeping Attendant / VIP Service Ambassador

· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
· 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。
· Replenishes guest supplies
· 补充客用品。
· Ensures guest services specified by superiors and guests requests are promptly and courteously met
· 及时、礼貌的完成上级指定的对客服务并满足客人的要求。
· Reports damage or malfunction in hotel rooms to superior
· 向上级汇报酒店客房内的损坏或故障情况。
· Maintains equipment in proper state of cleanliness and repair
· 保证设备的清洁和修缮。
· Maintains a section room report
· 完成区域客房报告。
· Maintains a daily room checklist
· 完成每日客房检查工作单。
· Meets with superior and takes on daily assigned tasks
· 与上级会面并承担每日分配的任务。
· Reports and submits lost and found articles to superior immediately
· 及时向上级汇报和上交与客人遗失物品。
· Report guest complaints to superior immediately
· 及时向上级汇报客人的投诉。
· Reports unusual behavior/activities on floors to supervisor
· 向上级汇报楼层里的反常行为和活动。
· Records room status in allocated section accurately
· 准确记录在划定的区域内的房间情况。
· Complies with hotel’s health, safety and hygiene policy
· 遵守酒店的健康、安全和卫生政策。
· Adheres to personal grooming and hygiene standards
· 保持个人仪容和卫生标准。
· Attends meetings and training sessions as required
· 按要求参加会议和培训活动。
· Creates and maintains floral arrangements
· 制作并保持插花。
· Carry out valet services when required including delivery of linen or processing laundry orders
如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。
· Experience working in Intercontinental Group hotels is preferred
· 具备洲际集团旗下酒店工作经验优先考虑