前台接待/宾客服务中心接线员/礼宾员 FD/GSC/CON

1. Ability to work cohesively with co-workers
and managers as part of a team
有较强的团队合作能力
2. Ability to be attentive to guest needs,
remaining calm and courteous at all times
在任何时刻都能够注意到客人的需求,保持冷静,礼貌。
3. Ability to promote positive relations with
hotel residents and patrons
可以把工作重心放在客人需求，同事任何时候保持冷静和有礼貌
4. Ability to exercise good judgment with
difficult guests
可以从投诉客人处得到不错的评价
5.Understanding and
ability to work in a multi-cultural environment
理解并有能力在一个多文化环境下工作
6. Keep abreast
of all modifications to accounting policies and procedures
了解所有最新的政策情况。
7. Knowledgeable
of all special promotion procedures for programs such as Seasonal Packages,
Frequent Flyers Programs, and also Hotels Group Loyalty programs
充分了解所有的促销活动和政策包括季节性包、常旅客计划,和忠诚度计划
8. Attend to
guest’s complaints, inquiries and requests, refer problems to
supervisor/Assistant Manager if he/she unable to assist
在不能解决客人的投诉，询问和要求的情况下，寻求主管或者大堂经理的帮助。
9. Ensure that
the guests depart the hotel with a positive impression of hotel service
确保给已经离开的客人留下一个完美的印象。
10. Maintain
comprehensive knowledge of standard reservation procedures
拥有全面的标准预定知识。
11. Maintain
exemplary department standards of behavior and appearance and attitude
能够作为部门行为，外观和态度的标准。
12. Ensure work area is kept clean and in an orderly state at all times
保持工作区域的干净，整洁有序。
13. Is fully
aware of the Credit policy
充分了解信用政策。
14. Adhere to
OH&S policies and procedures
坚持职业健康和安全的政策和程序
15. Perform related duties and special projects assigned
执行相关的工作职责以及分派的特殊任务。