救生员 Lifeguard

1. 礼貌并有效地处理客人和员工的投诉或询问，并将无法立即处理的客人投诉或困难时，需汇报至主管并持续跟进确保解决。
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
2. 明晰他/她的首要任务是为客人提供服务，并以客人的需求和安全为第一要务。
Realize that his/her primary role is to be of service to the guest and that their needs & safety come first.
3. 确保告知酒店客人正确的消息和活动信息。
Must impart correct information & advise the guest on the various services/activities in the hotel.
4. 确保所有区域时时整洁。
Must keep all areas clean at all time.
5. 必须完全了解急救和救生的技术。
Must be completely conversant with first aid & life saving techniques.
6. 时刻关注客人发出的求救信号。
Must be attentive and alert for any signs from the guest.