Duty Manager 值班经理

1.Communicates effectively both orally and in writingto provide clear direction to team member. Observes performance and encouragesimprovement. Monitors hotel environment and makes team membering adjustments asrequired.
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。留意酒店状况，根据需求进行人员调配。
2.Reviews VIP reservations and ensures properhandling of VIPs and groups, administers amenity orders, and resumes forincoming guests. Updates system by inputting inventory and non-inventorygroups. Monitors special reservation requests handling and oversees ratechanges on in-house guests. Conduct night audit, monitor rate and roomdiscrepancy.
关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良               
好运作。监督住店客人房价变更情况。负责酒店电脑系统的夜间审计，监督房态及房价的差异。
3.Prepare the daily report and relevant report formanagement, make sure the accuracy of the report.
为酒店管理层准备各种报表并确保其精准性。
4.Manage night team member, resolves guest concerns,and implements resolutions by using discretion and judgment.
对夜间团队进行管理，用敏锐的判断力和决断力解决客户的问题。
5.Ability to read, write, speak andunderstand the English language to communicate effectively with guests andemployees.
能有效的用英语沟通交流。
6.Ability to effectively deal withinternal and external customers, some of whom will require high levels ofpatience, tact and diplomacy to defuse anger, collect and analyze accurateinformation and resolve conflicts.
擅长于处理宾客关系，能快速有效的应对各种问题。
7.Interpersonal skills to provide overallguest satisfaction.
以较强的人际交往能力提高客人满意度。
8.Excellent mathematical comprehension tounderstand and interpret numbers as they apply to operations in hotels.
优越的数据理解性，能对日常营运的数据给予合理恰当的解释。
9.Thorough organization and supervisoryskills proficient in accomplishing the task.
组织管理与督导技能。
10.Ability to work under pressure and dealwith stressful situations during busy periods.
能在强压下胜任工作。