Bell Man 行李员

1.Takes an active role in the team by being kind, cooperative,helpful and never forgetting the person behind the guest
积极的工作，友好的为客人提供服务和帮助
2.Contributes to the hotel and team by sharing new ideas andsuggestions for improvements, being innovative and creative to provide qualityservice and customer care to team members and guests
致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务
3.Creating a warm and welcoming arrival for guests, ensuringthat they feel expected and immediately “at-home” when they arrive
为顾客提供热情服务，让他们有宾至如归的感觉
4. Ensures that allguests are greeted at the door
确保所有来宾都受到行李员的问候和欢迎
5.Handles complaintspromptly and efficiently, taking the necessary action, and informing the GuestService Manager for follow up, where appropriate. Follows up with all guests toensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意
6.Maintains awarenessof guest’s profile and specific preferences, ensuring that they are acted uponfor each reservation
了解客史资料和客人喜好，确保在客人抵店前做好相应安排
7.Ensures that VIPguests are treated personally and recognized as an individual
要确保为客人提供人性化服务
8.Ensures a prompt departure for all guests by ensuring thattheir luggage is brought from their rooms promptly when requested, or offeredassistance when in the lobby. Also to ensure that all guests are offered tomake arrangements for transportation and that they are invited back andfarewelled
及时运送客人的行李或者在大厅为他们提供帮助，确保客人及时办理离店。为客人安排行李运送，期待他们再次光临
9.Handles and storesguests’ luggage in a safe and secure, organized and systemized way
安全的，有系统的帮助客人存放行李
10.Responsible for ensuring that the lobby appearance is neatand tidy, and that public areas are called when necessary. Responsible forensuring that hotel material and information is stocked and available forguests
保持大堂干净整洁，必要时通知公共区域保洁员进行清理。保障酒店宣传品和销售推广信息传递给客人