Magic Center Operator 总机接线员

•Takes an active role in the team by being kind,cooperative, helpful and never forgetting the person behind the guest
积极的工作，友好的为客人提供服务。
•Contributes to the hotel and team by sharingnew ideas and suggestions for improvements, being innovative and creative toprovide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。
•Takes an active role in the team, ensuring effectivecommunication and working as a team in order to reach goals and targets.
在团队中起到积极做用，有效的沟通，确保达到目标。
•Greets all guests communications with a warmtone, ensuring that they feel welcomed and appreciated when contacting thehotel.
交流的时候热情的语调和所有宾客问候，让他们觉得受到酒店的欢迎。
•Manages guests communication in an efficientand effective way, ensuring that guests are not delayed and that replies orfollow up is made within Conrad Brand Standard timings. Make sure all guestrequests can be solved within 15 minutes.
及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的要求必须要在十五分钟内解决。
•Transfers all internal and external guest callsto the appropriate party correctly, with minimal delay.
及时准确的为酒店内外宾客转接电话。
•Handles and delivers messages in a confidentialand professional manner, maintaining guests privacy and integrity of themessage, and ensuring that the message is accurate and delivered to the guestin a prompt and timely manner.
准确及时的为客人传递信息，确保顾客隐私。
•Handles complaints promptly and efficiently,taking the necessary action, and informing the Guest Service Manager for followup, where appropriate. Follows up with all guests to ensure satisfaction withproblem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意。