Duties and Responsibilities
工作职责
· Greets all guests at all times in a friendly andhelpful manner and attempts to learn and use guest’s name at every opportunity
随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
· Registers and rooms all arrivals according toestablished procedures
按照既定工作程序为所有来客登记并安排房间。
· Maintains intimate knowledge of departmentalstandards and procedures
熟知部门标准工作程序。
· Performs check in, check out and room changeprocedures and ensures all data are entered completely into the hotel systemsin accordance with reservation
履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
RequiredSkills
技能要求
· Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Able to read and write English
能够读写英语
· Proficient in the use of Microsoft Office and FrontOffice System
熟练使用微软办公软件和前台系统
其他要求
- 国际联号工作经验:优先
- 语言要求:英语-良好
- 计算机能力:良好
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