宾客服务中心服务员 Host - Guest Service Center

 
·           负责促进高效率的通讯，为客人和酒店内的人员和外部的通信。
Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.
·           按部门程序自信地运作切换面板控制台、 分页系统和相关的计算机设备。
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
·           快速、礼貌、准确地连接本地及国际电话。
Connects local and international calls quickly, courteously and accurately.
·           准确地处理叫醒电话，无论是自动叫醒或是私人叫醒电话。
Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
·           熟知所有紧急事件处理程序，在酒店重大事件或突发问题时，仍能平静、报警、高效并保持专业精神。
Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
·           促进和维护商务环境，确保背景噪音最小和避免类似头戴耳机中的谈话声音。
Contributes and maintains business-like working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.
·           向顾客、员工和呼入电话提供优质服务
Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and activities in and around the city.
·           记录并报告在转变或提交所有相关信息各种问题于换班接线员
Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
 
·           为顾客和酒店工作人员接收和发送快递。
Accepts and relays messages for guests and hotel personnel.
·           在任何时候展现礼貌、有好的服务形象。
Projects the image of courteous, friendly service at all times.
·           回答并接通所有酒店内外来电
Answers and connects all incoming calls from both in and out of house.
·           完全精通所有的酒店产品和服务，以高效、 礼貌的方式处理客人的问询。
Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
·           必要时向顾客提供普通信息。
Provides general information to guests when necessary.
·           为客人准确地留言、叫醒服务、简单预订和处理顾客需求。
Takes accurate messages, morning call requests, simple reservations and orders for/from guests.
·           确保在所有时间所有请求正确并快速地传递到相关部门。
Ensures that all requests are accurately and quickly relayed to the correct department at all times