客房主管/领班 Team Leader – Guest Room

确保传达酒店品牌的希望给服务员，及时地提供优秀的客户服务Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.确保服务员也能为内部顾客提供优质的服务Ensures Attendants also provide excellent service to internal customers as appropriate.通过友善、高效地方法处理所有客人和内部顾客的投诉，使其满意Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.与客人和同事之间保持积极良好的工作关系Maintains positive guest and colleague interactions with good working relationships.