客房送餐主管/领班 Team Leader – Room Service

确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
经常亲自证实餐厅客人得到的是最好的服务。
Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
在客房送餐区域花时间巡视（高峰时段）以确保员工很好地管理客房送餐区域并使各项工作达到最佳满意度。
Spends time in the In Room Dining (during peak periods) to ensure that it is managed well by the respective associates and functions to the fullest expectations.