前台接待主管

      监督前台每个区域，例如登记入住，退房结账和外币兑换，保证按凯宾斯基标准满足客人需要。
Supervises all activities of every section of the reception such as check in, check out and money exchange to ensure guest satisfaction and compliance to Kempinski standards.
 
      监督交接班时备用金的清点，保证备用金的安全。
Monitor the handover of petty cash fund during shift change and ensuring compliances to safety regulations.
 
      努力促销客房至更高等级，扩大收入，加强账务的托收以增加客房的平均收入。
Maximize hotel revenue by up selling to next room category and reinforcing the late charge policy to maximize REVPAR.
 
      与其它部门协调以保证诸如房价，房型，帐务，宾客需求等准确无误，确保宾客特别需求得到有效满足。
Liaises and coordinates with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversees that guests’ specific requirements are addressed in an efficient manner.
 
      礼貌有效地处理客人投诉，给予相关人员进一步指示以确保宾客满意，并记录所有客人投诉意见，根据需要跟踪处理并告知前厅值班经理。
Handle guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant employee if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follows up when necessary and reports to Front Office Duty Manager.
 
      监督协调前厅接待工作，激励他们带来优异表现，随时保持良好的仪容仪表。
Coordinates and monitors the work of all Front Office Agent, motivates them to bring about excellent performance and verifies that they are well groomed at all times.
 
      进行新员工培训，在岗培训，随时跟进以保证培训有效性。
Carries out training for new employees and on the job training and follows up to ensure effectiveness of training.
 
      根据酒店政策为员工作评估。
Writes and conducts assigned employee TTTT in accordance with established hotel policies.
 
      掌握酒店产品知识，当地旅游商务信息，并将其传递给直接下属，以便他们能回答客人的要求和问题。
Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be any interest to our guests and communicates information to receptionists to ensure they are able to answer guest’s questions.
 
      及时向员工分享紧急程序，酒店促销，产品知识，贵宾预抵和会议信息等，以便员工能很好的回答客人的需求和问题。
Keep abreast on of all emergency procedures, hotel promotions, product knowledge, VIP arrivals and upcoming events and brief direct subordinates accordingly so that staffs are able to answer guest requests and questions.
 
      引导员工为客人提供需求，观察客人交流并经常与员工交流，确保客人的满意度。
Anticipates the needs of guest and direct the staff in complying with those needs. Observe guest reactions and confer frequently with staff t ensure guest satisfaction.