餐厅/宴会服务员

1、在餐厅提供顺畅、有效的服务，确保这些服务达到凯悦标准；
Provides fluent and efficient service in accordance with Hyatt standard.
2、在服务的时候可以向客人推荐菜单，回答相关的要求并根据食物和饮料给客人一些建议；
Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion.
3、根据顺序和程序为客人安排座位，点单并服务食物和饮料；
Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.
4、努力使我们的客人满意，让他们能经常光顾餐厅；
Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.
5、为客人点单和上菜，要避免不必要的延误；
Takes food order and delivers foods to avoid unnecessary delay.
6、掌握关于餐厅菜单和酒单的知识；
Has thorough knowledge of menus and wine list.
7、促销菜单并说服客人选择价格较高的食物以增加总收入，例如：汤，饮料，沙拉，甜点，等等；
Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.
8、向餐厅经理/副经理报告任何困难或问题，以便于找到解决方法或是下一步的行动；
Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.
9、确保摆台是根据要求以及运作的需要；
Ensures table setting to accord to standard and operational requirement.
10、确保所有的桌子都是干净的并在每桌吃完后重新收拾；
Ensures that all tables are clean and tides up after dining over.
11、要准确的为客人做预定并确定用餐的人数；
Makes reservation accurately to customers and confirms dining pax.
12、确保摆台是根据要求以及运作的需要；
Ensures table setting to accord to standard and operational requirement.