宾客关系主任(外籍GRO 女性)

Job Responsibilities:
1. Greet and greet guests, maintain a good and friendly image in front of guests at any time, and ensure that grooming meets regulations.
2. Master the arrival and departure of important guests on the day.
3. Proficient in the information inside and outside the store, to provide guests with polite and comprehensive service.
4. Understand the hotel's related activities and promotions, can be introduced to guests in detail.
5. Respond promptly to guest needs and complaints and report to department manager.
Job Requirements
1. Good communication skills in Chinese and English.
2. Russian or European American women
3. Pay attention to details, have a sense of responsibility, strong sense of service.
岗位职责：
1、迎接问候宾客，在宾客面前随时保持良好友善形象，确保仪容仪表符合规定。
2、掌握当天到店离店重要宾客情况。
3、熟练掌握店内外信息，向宾客提供礼貌周全的服务。
4、了解酒店的相关活动和促销，可向宾客详细介绍。
5、对于宾客的需求和投诉及时做出回应并向部门经理汇报。
岗位要求
1、良好的中英文沟通能力。
2、俄罗斯籍或欧美籍女性
3、注重细节，工作有责任心，服务意识较强。