前台接待 Front Desk Agent

MAJOR FUNCTION 主要功能 :
依据万豪好客标准并在坚持方针和流程下，在前台采取有效的，礼貌的，专业的方式为客人提供最高质量的服务。
Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures.
MAJOR RESPONSIBILIES 責任概要 :
1、为客人办理入住登记，离店结账和外币兑换业务。
Handle guest check-ins and check-outs, currency exchanges..
2、准确快捷地解答客人的疑问。
Give quick response to each guest..
3、为客人提供最好的服务。
Do best to serve guest.
4、任何时候做到工作职业化。
Be working in a professional manner at all times.