房务部服务教练 Rooms Service Coach

您的职责是协助并确保房务部运作符合集团策略，在适宜的地方开展酒店活动。监督部门营运手册的准备和定期更新。定期与部门经理、部门培训员和进修及培训发展部进行会议，讨论培训的所有相关事宜。确保所有员工遵循品牌承诺，始终提供优异的对客服务。
You will be responsible to assists with Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.Oversees the preparation and update of individual Departmental Operations Manuals. Organizes regular meetings with Managers, Departmental Trainers and Learning and Development in regards to all training matters. Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
至少两年前厅部/客户关系副理或领班工作经验；良好的沟通和客户关系技能。
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.