Receptionist 前台服务大使

Provides courteous and efficient service and if possible complies with every guest request.
尽量对每位客人提出的每一个要求都要提供礼貌和高效率的服务和帮助。
To implement the VIP treatment process. Ensures that all room/suites assigned for VIPs are in order. Ensuring that all repeated guests and VIP feel comfortable and welcome at the hotel.
认真执行贵宾接待流程。检查并确保为重要客人所预分的房间已经就绪。让客人受到热情的欢迎并感觉舒适。
Checks daily arrival list for VIPs, regular and all FIT guests. Introduces hotel facilities and special services to guests while rooming. Follows up checks-in.
当天核查重要客人、常客及所有非团体外籍客人的抵店清单。客人住房登记时，应向客人介绍酒店各项设施及特殊服务，并落实客人入住手续。
Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attended to are actioned accordingly.
要负责向上一级管理人员汇报所有即将抵达的重要客人的情况，以便能够进行特殊的安排。
Ensures that the pre-printed Registration Cards are checked against the Arrival List to determine that all reserved rooms have pre-registered cards.
通过预抵客人报表检查所有预先打印出的登记单，以确保所有的预订房间都已经事先做了登记。