Front Desk Supervisor前台主管

1.To promote the Accor loyalty program to the guest according to the yearly target.
根据年度指标向客人推荐雅高集团忠诚计划方案
2.To promote the Accor customer survey program to the guest according to the monthly target
根据月度指标向客人推荐雅高客户满意度调查系统
3.Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attended to are actioned accordingly.
要负责向上一级管理人员汇报所有即将抵达的重要客人的情况，以便能够进行特殊的安排。
4.Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
确保所有客人的询问和要求能够得到及时、热情、友好的帮助。
5.To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel.
确保为所有的电话查询提供有关饭店服务和设施的简要信息。
6.Responsible for ensuring that clear and constant communication lines are kept with all staff, areas and other Departments.
负责确保同所有员工，区域和其他部门保持良好的沟通。
7.Ensure that you are completely aware of the complete range of services and facilities that hotel will provide to its guests and visitors.
确保非常清楚酒店为客人和来访者所提供的服务和设施。 
8.Ensure that the Front Desk area is not left unattended at any time whilst on duty.
在当班时要保证前台接待任何时候不会空岗。
9.To be completely aware of the Fire and Emergency procedures of hotel, and the Front Desk’s responsibilities in an emergency.
了解酒店的消防和安全程序，并要负责前台的安全。
10.Maintain and be aware of the importance of guest recognition.
要知道识别客人的重要性。
11.Ensure that you as Reception Manager for Pullman Shanghai South have a comprehensive knowledge of Shanghai and what is happening within the city at all times, and to ensure that all guest and callers inquiries are met with prompt, informative yet friendly solutions.
作为酒店的前台接待经理，要对上海有广泛的了解并要了解城市中所发生的事情。要确保快捷，友好地解答所有打电话的人或者客人的询问。
12.Responsible for adhering to the Rules and Regulations of hotel as set down in the Staff Handbook.
遵守饭店的店规店纪和员工手册。
13.Review and follow ups for matters reported in the Front Desk’s logbook.
要检查和落实前台记录本上的事情。
14.Check the daily Arrival List, Special Arrival List for VIPs, repeat guests and FITs.
检查每日预抵客人表、重要贵宾、回头客和散客的预计抵达表。
15.Direct and supervise the Receptionist in guests registration in terms of room assignments and allocation.
直接管理前台接待员的工作，为客人登记、分配房间等。
16.Ensure that the pre-printed Registration Cards are checked against the Arrival List to determine that all reserved rooms have pre-registered cards.
通过预抵客人表检查所有预先打印出的登记单，以确保所有的预订房间都已经事先做了登记。
17.Check all Registration Cards and ensure that all repeat guests have the relevant information filled in accordingly for more efficient rooming of guests.
检查所有回头客的登记单以确保所填写的相关资料是客人登记入住所必需的。
18.To be responsible for the preparation of all the necessary materials for check-in (i.e.
Registration, welcome folder, keys etc.) for VIPs, pre-registered guests and groups before their arrival.
要负责准备客人登记入住时所需要的物品(例如:登记单、欢迎卡、钥匙等)，为重要客人，团队抵达前事先做登记。
19.Check through all actual arrivals for the day to ensure that all relevant information has been keyed in accordingly by the Receptionist. Does follow up on guest’s billing instructions.
检查当日实际抵达的客人表，以确保接待员已经将所有的相关资料输入了电脑。落实客人的帐务。
To acquire, through training provided, a thorough working knowledge of the following;
通过培训，要获得以下工作知识:
1.OPERA---饭店的办公电脑系统
2.JinGui PSB --- 金硅旅客输入系统
3.E-PAY --- 雅高忠诚项目管理系统