Personal Concierge 私人礼宾

The Personal Concierge acts as a first impression of Waldorf Astoria Chengdu by contacting guests prior to their arrival, ascertaining their needs and preparing for their stay. Personal Concierge provides guests with a stay experience that is customized to their needs, while creating a sense of“we’ve been expecting you.” The Personal Concierge meets and greets all TWS guests curbside upon arrival, or at the airport when requested or applicable. Personal Concierge represents the highest level of service by combining instincts and expertise to ensure luxury through true Waldorf service.
私人礼宾是客人抵达前，代表酒店与客人联系，探知客人的需求并为客人的入住做相关准备，为客人在抵达酒店前留下第一印象。
1. Contacts guest through TWS pre-arrival email process and pre-arrival phone calls to welcome the guest and ascertain their needs and special arrangements, as well as their arrival time. The Personal Concierge will ensure that all relevant department are advised of guest’s history and requests/preferences prior ro arrival. 通过TWS抵达前的邮件和电话欢迎客人，探知客人的需求和特殊安排，同时了解他们的抵达时间。私人礼宾要确保在客人抵达前，相关部门都已知道客人的要求和喜好。
2. Coordinates and responds to all guest requests by accessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.  根据客人的需要，响应和协调客人所有的需求，添加个人建议以实现客人的最大满意。
3. Confirms all guest requests via email and/or phone call at least three days prior to arrival and ensure all hotel operating departments have relvant guest information to deliver True Waldorlf Service that creates unique guest memories. 至少提前三天以邮件或电话的形式确认客人的所有需求，确保酒店所有的运营部门收到客人的相关信息以传递一脉相承的华尔道夫服务，打造独特的宾客记忆。
4. Provides a warm and personal welcome experience to guests to give them a sense of “we’ve been expecting you”. 提供热情和个性化的欢迎体验，以让宾客有种“我们一直在等着他”。
5. Prioritizes daily room assignment for all TWS guests and makes appropriate selection of rooms based on guest needs/requests. 依次为所有TWS客人排房，根据客人的需求做适当的调整。
6. As appropriate, the TWS guest’s room will be pre-blocked three days prior to arrival. 在可能的情况下，提前三天安排TWS客人的房间。
7. Escorts the guest to their room, and provides an orientation of room’s services and amenities offered. 护送客人到他们的房间，并提供房间介绍和礼遇。
8. Reviews and confirms all guest requests to ensure accuracy, and communicates all appropriate changes as needed. 确认客人的所有需求的准确性，并根据需要沟通响应的变化。
9. For TWS guests, and guests celebrating a special occasion, the Personal Concierge will choose an appropriate amenity to be placed in the room. 私人礼宾为TWS客人挑选合适的礼遇并摆放在其房间，已庆祝客人的特别时刻。
10. Ensures all team members are aware of all TWS arrivals, through verbal and email communication. 确保团队成员了解所有TWS客人的抵达信息，以口头或邮件形式传达。