预订主管/预订领班 Reservations Supervisor/Captain

DUTIES AND
RESPONSIBILITIES 工作职责
· Sell the InterContinental
Hotels Group products and services using up-selling and suggestive selling
techniques.
使用促销及其他销售技巧销售IHG集团的产品和服务。
·Promote the Hotel’s (and
ICHG generally) products and services.
推销酒店（及IHG集团）的产品和服务。
·Maintain a high level of
product and service knowledge about all IHG Hotels in your region.
充分了解所在地区IHG集团酒店的产品和服务知识。
·Develop and maintain a
regular pattern of sales calls.
开发和维护电话销售的常规模式。
·Prepare and execute
action plans which increase reservation sales and associated business.
准备并执行有关预订销售及其他相关业务的行动计划。
·Record and process
reservations made by phone/fax/email.
记录管理来自电话、传真及邮箱的预订。
·Accept wait list
reservations.
接收等候列表。
·Process amendments to
reservations such as extensions, early departures, etc.
留意预订状况的变化，例如电话号码、提早离店等。
·Manage “no show”
reservations by investigation and recording of same.
调查、记录并管理“no-show”预订。
·Record special billing arrangements
for groups and conventions.
记录团队和会议的特殊要求。
·Liaise with Front Office
Manager or Finance Manager for all reservations requiring credit approval.
对接前厅经理或信贷经理。
·Maintain knowledge of
special rates/ offers/ promotions.
充分了解特殊价格、促销及套餐。
·Monitor reservation
levels and inform Managers of current and future occupancy rates.
监督预订情况，通知预订经理当前及未来的入住率。
·Prepare reports as
requested (eg to travel agents, business houses etc).
协助准备各项报告。
·Works with Manager in the
preparation and management of the department’s budget.
协助监控与管理部门预算。
·Develop and conduct rooms
based marketing activities.
开展和实施以客房为基础的市场活动。