Receptionist 前台接待员

Primary Responsibilities主要职责
·Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
·Registers and rooms all arrivals according to established procedures.
·Maintains intimate knowledge of departmental standards and procedures.
·Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
· Maintains cashier float and ensures accurate daily report of all money received.
·Cashes hotel guest’s personal and travelers checks and assists with currency exchange.
·Keeps abreast of all modifications to accounting policies and procedures.
·Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
·随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
·按照既定工作程序为所有来客登记并安排房间。
·熟知部门标准工作程序。
·履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
·保持库存现金限额并保证每日对所收现金进行准确报告。
·为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
·随时留意会计政策和工作程序的变化 。
·处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理。
Knowledge and Experience知识和经验
·1 years or above in international hotel working experience in related position.
·Proficient in computer operation, strong language skills, can work under high pressure and image.
· Independent ability is strong, strong strain organization, coordination and communication skills.
·Good command of spoken and written English.
·从事1年以上国际酒店管理公司相关岗位工作经验。
·熟练的电脑操作，较强的语言表达能力，能承受较大的工作压力，形象佳。
·独立处事能力强，有较强的应变组织、协调及沟通能力。
·良好的英语口语和书写能力。