首席礼宾司 Chief Concierge

· Be responsible for andpro-active in the recruitment and selection of all Concierge talent
负责并积极参与所有礼宾部人才的招聘和选拔
· Constantly reviewtraining needs within the department primarily through the hotel's appraisalsystem in conjunction with the Assistant Front Office Manager
与前厅部副经理合作，主要通过酒店的评估系统，不断评估部门内部的培训需求
· Implement and monitorminimum standards of service throughout the Department resulting in a GAPanalysis score of no less than 90%
实施并监控整个部门的最低服务标准，导致差距分析得分不低于90%
· Responsible for theDepartmental roster, ensuring adequate Talent at all times. The Chief/HeadConcierge or his Deputy must be on duty between 07:00 am and 11:30 pm each day.
负责部门排班，确保在任何时候都有足够的人才。首席礼宾司或助理礼宾司必须在上午07:00至下午11:30之间值勤
· Regular communicationwith the Night Manager regarding the supervision of the Night Concierge Talent,identifying and dealing with any issues that may arise
定期与夜班经理沟通夜班礼宾人员的监督事宜，识别并处理可能出现的任何问题
· Ensure that nosuspicious packages are accepted
确保不接受可疑包裹
· Ensure that allConcierge team are correctly dressed and groomed for work
确保所有的礼宾团队都穿戴整齐，为工作做好准备
· Ensure the efficientand prompt handling and delivery of all messages, facsimiles and parcelsthroughout the hotel
确保酒店所有信息、传真和包裹的高效、及时处理和交付
· Be familiar with allguest services within the Hotel and to ensure that all Concierge Talent arealso adequately furnished with such information
熟悉酒店内的所有客人服务，并确保所有礼宾部人才都能得到相应的信息
· Knowledgeable about theimmediate and surrounding area, while maintaining a library of relevantinformation
了解周边及周边地区，同时保存相关信息库
· Be familiar withcourier companies and their charges
熟悉快递公司及其收费
· Be aware of the dailyschedule and activity of the hotel's drivers
了解酒店司机的日常行程和活动
· Be familiar with alldaily events and functions occurring within the Hotel and to effectivelycommunicate this information to all Talent on duty
熟悉酒店内的所有日常活动和功能，并有效地向所有值班人才传达这些信息
· Ensure that theConcierge desk, Hotel entrance and Lobby kept clean and tidy at all times
确保礼宾部、酒店入口和大堂始终保持干净整洁
· Aware of VIP visitorsand long-standing guests, offering them a polite and courteous personal service
了解VIP客人和老客户，为他们提供礼貌和礼貌的个人服务
· Establish and maintainan effective communication system with Reception/Front Office Management andAirport Services with regard to VIP arrivals and departures
建立并维护一个有效的沟通系统，与前台管理部门和机场服务部门沟通VIP的到达和离开
· Responsible for themaintenance of all Concierge equipment
负责所有礼宾设备的维护
· Regularly conductdepartmental meetings, encouraging two-way communication when doing so
定期召开部门会议，鼓励双向沟通
· Maintain amicable andco-operative working relations with other departments
与其他部门保持友好合作的工作关系
· Comply with all Healthand Safety legislation, using working practices that are safe and sensible toyour talents and to yourself
遵守所有的健康和安全法规，使用对你的人才和你自己都安全、合理的工作方法
· Facilitates performanceevaluations for all Concierge talents
协助所有礼宾部人才进行绩效评估
· Attend any coursesManagement may deem beneficial
参加任何管理认为有益的课程
· Manages all purchasingrequirements for Concierge Desk
管理礼宾台的所有采购要求