首席管家 Chief Butler

· Demonstrates acommitment to provide warm, anticipative service to exceed the needs andexpectations of our discerning guests
承诺提供热情、具有预见性的服务，超越挑剔客人的需求和期望
· Ensures personalizedservice is offered to guests during their stay
确保客人在入住期间提供个性化服务
· Acts as the referenceteam member for guests during their stay and ensures that all requests fromguests are made possible or are followed up
在客人入住期间作为客人的优先考虑成员，确保所有客人的要求都能得到满足或得到跟进
· Warm up rooms accordingto Raffles housekeeping standards checking that all room equipment arefunctioning
根据莱佛士的清洁标准检查所有房间设备是否正常运行
· Handle guestcomplaints, requests and inquiries.
处理客人的投诉、请求和询问
· Demonstrates acommitment to provide warm, anticipative service to exceed the needs andexpectations of our discerning guests
承诺提供热情、期待的服务，超越挑剔客人的需求和期望
· Participates in theorientation, meeting, and training process of all Butler
参与所有管家的入职培训、会议和培训过程
· Bears fullunderstanding and knowledge of all in suite services, technology, amenities,functions and systems
对套房服务、技术、设施、功能和系统等方面的一切都有充分的了解和认知
Collects designated telephones (and checks its working conditions), andworking
· Builds a rapport withall allocated guests and maintains interactions in order to facilitate guestrecognition and obtain information regarding their preferences for guesthistory
与所有被分配的客人建立融洽的关系，并保持互动，以促进客人的认可和获取他们对客人历史的偏好信息
· Provides a continualsource of information, help and assistance to all guests
为所有客人提供持续的信息来源、帮助和帮助
· Checks the Suites priorto the guest arrival
在客人到达之前检查一下套房
· Coordinates all guestentertainment, activities, making reservations, and using Concierge as and whenrequired
协调所有客人的娱乐、活动、预订、必要时使用礼宾服务
· Ability to provide fullitineraries of entire stay, with updates daily on evening service
能够提供全程住宿的完整行程，并提供每日晚间服务的更新
· Facilitate guestdeparture, coordinating between Reception and guest to gain final approval andpayment
协助客人离开，协调接待和客人之间的关系，最终获得批准和付款
· Maintain a very goodreputation for the Hotel and assist to increase the overall profitability ofthe Hotel.
保持酒店良好的声誉，并协助提升酒店整体的盈利能力