前台接待Receptionist

Performs check-ins and check-outs efficiently, ensuring guests’ satisfaction
1.高效办理客人入住和退房手续，确保客人的满意。
Performs Cashiering functions efficiently, ensuring guests’ satisfaction
2.高效完成收银工作，确保客人满意。
Handles all guests’ requests or enquires promptly and efficiently, ensuring guests’ satisfaction
3.快捷高效的处理客人请求，确保客人满意。
Familiar with the knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc
4.熟悉客房位置、房型、房价、折扣、酒店设施及其营业时间，特别促销等。
Maintain good working relations with all departments, especially Housekeeping and Reservations. Make sure conduct well room control
5.同其他部门维护良好的工作关系，特别是客房部和预订部。确保对客房的良好控制。
Familiar with full house situation and front desk manual operation process
6.熟悉满房情况和前台手工操作程序。
Go through relevant information about arrivals during shift; VIP, regular guests, groups, etc. Room situation and functions
7.交班时，核查相关信息，包括重要客人、常客、团队等，客房的状况。
Answer all telephone calls in a courteous and efficient manner
8.礼貌高效的接听电话。
Greet arriving guests with a smile and eye contact using the guest’s name
9.问候到店客人时保持面带微笑和目光交流，称呼其姓名。
Assign adequate room as per reservation and request from guest
10.根据预订和客人要求，恰当的安排房间。
According check in standard and procedure to handling guest check in, obtaining proper payment details and other registration information from the guest
11.根据入住登记标准和程序办理客人入住，从客人处了解准确的付款细节和其他登记信息。
Enter the guest-details in the guest profile in the computer, with any special requests and preference when applicable
12.将客人的详细资料输入电脑的客人文件中，包括客人的特殊要求和喜好。