Front Office Agent 前台接待

Upon check in, register guest and assign rooms. Accommodate special requestswhenever possible. If needed, assist guests in completing the registrationcards. Use suggestive selling techniquesto sell rooms and to promote other services of the hotel. Verify the guest’smethod of payment and follow established credit-checking procedures or refercash handling payment to cashiers.
办理入住登记手续时，尽可能根据客人喜好安排房间。如果需要，帮助客人填写登记表。运用建设性销售技巧推销客房及其他酒店服务。确认客人付款方式，遵循既定信用制度，接受现金支付。
Handle all front office cashiers’transactions such as posting charges to guests and exchanging foreign currencyaccording to the procedures. At the endof shift, balance their cash float.
执行前台出纳一切帐务交易，例如：根据程序入帐，兑换外币。下班时平帐。
Answer all guest requests and questions ina friendly and caring manner, whether by telephone or in person,provide/receive information and takes appropriate actions or refer the mattersto the relevant persons to handle. Itmay be and not inclusive of issuing a safe deposit box, handling messages ordealing with a complaints.
无论电话或面对面交流，均应礼貌地回答客人讯问。提供或接收信息并采取相应行动，或移交给相关人员处理。例如：提供保险箱，处理留言，处理投诉。
Coordinate room status updates with thehousekeeping department by notifying them of late check-outs, early check-insand special requests.
协助客房部更新房间状态，例如：通知团队离店时间，延迟结帐，提前登记入住以及其它特殊需要。
Keep themselves informed of product andservice knowledge as well as the hotel daily and meeting activities.
随时了解酒店服务设施信息以及每日会议活动。
Possess a working knowledge of the roomreservation procedures.
掌握预定程序。
Maintain the neatness of his/her workingarea.
保持工作区域清洁卫生。