前台主管

job overview职位概述
· Responsiblefor the operational efficiency of all front office areas during shift and theservice delivery of those areas. Providetimely and professional check-in/check-out services in accordance withestablished scripting and standards.
· 负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
At Holiday Inn we want our guests to relax and bethemselves which means we need you to:
· Be youby being natural, professional and personable in the way you are with people
· Getready by taking notice and using your knowledge so that you are prepared foranything
· Showyou care by being thoughtful in the way you welcome and connect with guests
· Takeaction by showing initiative, taking ownership and going the extra mile
在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
· 展现真我：在与他人接触时真实自然、形象专业、积极乐观
· 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
· 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
· 积极行动：积极主动、尽职尽责并且要多做一步
Duties and Responsibilities工作职责
· Conducts shift briefings to ensure hotel activitiesand operational requirements are known
· 进行有效的交接班简报工作，以明确酒店活动和运营要求
· Supervise front office operations during assignedshift including:
· 在当班期间监督前厅部运营情况，包括：
o Maintenance of guest information
维护客户信息
o Maintenance of information about local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of he public address system
o 监督公共广播系统的使用
o Supervise group bookings
o 监督团组预订情况
o Assisting with serious complaints
o 协助解决严重投诉问题
· Supervise cashiering activities during shiftincluding:
· 在当班期间监督收银活动，包括：
o Cash handling and banking procedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in credit policies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
· Works with Superior and Human Resources on manpowerplanning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior and Director of Finance in thepreparation and management of the Department’s budget.
· 与上级领导和财务总监一起编制和管理部门预算。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
· Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Proficient in the use of Microsoft Office and FrontOffice System
· 熟练使用微软办公软件和前台系统
· Problem solving and organizational abilities
· 具有解决问题和组织能力
Qualifications –
学历
· Diploma or Vocational Certificate in HotelAdministration, Hotel Management or equivalent
· 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
Experience –
经验
· 1 years experience in front office / guest servicesor related discipline including supervisory experience, or an equivalentcombination of education and experience.
· 拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。