为您服务中心及预订主管 AYS & Reservation Supervisor

MAJOR RESPONSIBILIES 责任概要 :
To provide leadership and direction for the AYS Department, for training, motivating and managing the AYS staff. The manager will ensure that each associate has sufficient resources to perform his or her job well and constantly seek to improve the methods to meet the guest’s need. The manager will manage daily operational tasks in and efficient and regular manner by coordination the shift operations in accordance to the corporate and LSOP’s and emphasizing guest hospitality. The manager will direct associates to work together as a professional team for hotel.
为部门提供大的领导方向，为员工提供培训，激励和管理。确保员工有充足的资源来出色的完成工作，并坚持不懈地寻找能更好满足客人需要的方法。通过班次任务的调整，与当地服务标准一致，强调殷勤好客等方式，使部门正常高效的运作. 部门经理将专注于引导员工形成一支专业的团队为酒店提供服务。
Supervision of all activities pertaining to AYS&RSVN department in order to achieve the highest possible occupancy levels for the purpose of maximizing room revenues and profit.
监督为您服务中心及预订部的所有活动，以达到最高的可能入住率的目的，最大限度地提高房间的收入和利润
SPECIFIC DUTIES 工作任务 :
 To coordinate functions of supervising, assigning tasks and monitoring work load of each agent to ensure smooth operation of reservations office.
协调功能的监控、任务分配、监控工作以保证预订办公室运行平稳。
 To provide guidance and assistance to reservations agents in special requests or problems that may arise in the department.
提供指导和协助预订代理商在特殊要求或可能出现的问题。
 To handle staff scheduling and administrative report requirements.
处理人员的调度和管理报告的要求。
 Executing AYS training from the manuals.
根据培训指南执行AYS的培训。
 Maintained work area is cleanliness and staff working is efficiency.
维护工作区域的整洁和员工工作的高效。
 Maintain the inventory and stationery use and consume of all AYS equipments.
维护AYS 的库存和文具的使用和消耗。
 Prepare and post weekly schedules in accordance to guest needs and staff availability，include system, telephone etiquette, room service menu，make reservation and so on
根据客人和员工的需求准备每周的培训计划，包括系统，电话礼仪,客房送餐菜单和做预定等。
 Resolves system problems and can operate the system manually. Can lead the smooth work through a down time. 解决系统问题并能够操作系统。在系统停机期间能够有效领导使平顺工作。
 Ensure the staff are conducting themselves in the manner appropriate for the department; Ensure Service Excellence Standards are in place
确认员工是在做出合乎部门需求的自我管理行为，确认正在提供杰出的服务。
 Work shifts are covered with adequate staff, activity and review any variations with the team daily. Ensure the team operate within guideline and the pertinent information is passed on time.
每班次安排适当的人手，了解整个团队每天的任何变化。确认团队的运作是在大方针下，相关的信息在被准时地传达。
 Monitor the report of GXP and Mobile Guest Service daily to ensure it achieves goals set by Marriott.
每天监测GXP 和Mobile guest service的报表数据保证达成集团设置的目标。
 Well know about Brand Standard Audit and make sure that all behaviour of service is based on BSA. 全面了解品牌标准审计，确保所有服务行为都符合品牌标准。
 Complete self-audit once every week, and submit the report to FOM.
每周至少完成一次内部BSA 测试，并提交报表给FOM。
 Supervise the staff and handle any associate situation
督导员工，处理各种环境下遇到的问题.。
 Produce, distribute and analyze reports on a daily, weekly, and period basis
制作,分发并分析每天，每周和定期基本的报表。
 Monthly check the Furniture, Fixtures & Equipment List. Make sure all fixed assets are in good condition. Report immediately if any loss or damage. 每月检查部门固定资产清单，以确保所有物品使用正常。如果有任何破损需要立刻报告
 Identify and develop leadership qualities among staff in order to guide them towards a path of career enrichment with hotel and reduce withdrawal rate.
领导管理员工，引导员工在酒店的工作中取得成绩，并降低部门离职率。
 Any other duties as may be assigned from time to time.
承担其他实时被分配的职责。
Profile of Competency
工作能力: Minimum 3 years of relative area work experience; minimum 1 years of management experience.
至少3年相关领域工作经验；至少1年管理经验
Knowledge of F&B, Problem-solving tools, Techniques, Training tools
餐饮知识，问题处理，技能技巧，培训知识等
Ability of Foundations of Leadership
领导管理能力