VIP/宴会/中餐/西餐/送餐/大堂吧餐厅服务员 Waiter/Waitress

Job Purpose:
工作目的
To engage in food
and beverage service ensuring that guest satisfaction objectives within the
outlet are achieved by providing an efficient, friendly and attentive service
as per the standards of performance and training provided
专注于餐饮事业运用日常培训所学的标准服务程序通过提供高效，友好及切实的服务确保客人满意度。
KEY RESULT AREAS
主要工作职责
1.
standards
依照标准及要求及时有效的进行所有准备性工作
2.
To engage in food
and beverage service delivery as per the predetermined standards and sequence
按照指定的服务标准及流程从事餐前准备
3.
To have thorough
knowledge of the menu, drinks list and wine list and to be able to respond to
guest inquiries.
熟悉菜单，饮料单及酒水单并能够正确的回应客人的需求
4.
To ensure that
guests expectations are met or exceeded by providing an efficient, friendly and
attentive service
以高效，友好，切实的服务达到并超越客人的期望
5.
Liases with the
kitchen, stewarding, bars and housekeeping in operational matters to ensure the
operation runs smoothly
与厨房，管事部，酒吧，客房部及工程部等相关部门协调以确保每日运营顺利进行
6.
Collects and
delivers laundry according to hotel procedure
按酒店程序收集并输送布草
7.
Checks and collects
supplies from the stores according to hotel procedure
按程序检查所需货品，收货
8.
Maximizes revenue in
the outlet by implementing upselling procedures
通过实践产品推销技巧实现利润最大化
PERSONAL SPECIFICATION
个人能力描述
· Good local and sound English language skills
较好的普通话和英语语言能力
· Ability to read and write
读写能力
· Positive approach to customer service
较好与顾客沟通的能力
· Able to handle physically demanding workload
能负荷相应的体力工作