总经理秘书 Personal Assistant to GM

按要求出席所有会议并作出贡献。Attends and contributes to all Meetings as required.始终提供礼貌和专业的服务。Provides a courteous and professional service at all times.按时参加酒店培训课程，以提高工作技能及知识。Attends hotel learning & development sessions as scheduled to improve skills and knowledge.礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety.确保高标准的个人形象和仪容仪表。Ensures high standards of personal presentation & grooming.与客人和同事保持基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.
始终展现负责的管理和行为，并以积极的形象代表酒店和凯悦酒店集团。Exercises responsible management and behaviour at all times and positively representing the Hotel and Hyatt.
确保和最大化保护办公室机密。Ensures and practices the utmost protection of office’s confidentiality.根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
在工作中得到的信息不得在私下和公众场合再次讨论。Information gathered at work place are NOT to be discussed again in private and public.