保安员

岗位要求：持有中级消防证
岗位职责：
行政
Administration
§ 将保安部的人事和管理中存在问题记录在日志上。
Record all occurrences of security interest in the log book for the information of the security personnel and management.
运营
Operational
§ 巡视大堂、走廊、楼层和公共区域并正确运用巡更系统，以确保没有火灾、安全隐患和遗失或失灵的安全器材。
Patrols lobbies, corridors, guest floors and public areas and makes use of the i-Guard System appropriately, while ensuring there are no fires, unsafe conditions, and/or missing or inoperative safety equipment.
§ 帮助接听任何通过机动车进出口处停车场的指挥步话系统打来的求助电话。
Assists any call for assistance via the Command Post intercom system at the entry/exit of Car park.
§ 确保时刻严格遵守酒店的规章制度。
Ensure that the Hotel’s policy and procedures in key issuance are adhered to at all times.
§ 确保所有的来访者包括供应商、老客户、小时工和酒店的员工严格遵守酒店的安全保卫的制度和守则。
Ensure that the Hotel’s policy & procedures on the issuance of Security Passes are adhered to for all visitors including suppliers, contractors, part-timers, employees etc.
§ 执行紧急情况下分配的任务。
Assist in the tasks assigned in emergency situations.
§ 协助进行酒店防火和员工疏散工作。
Assists in the tasks assigned during Hotel Fire & Evacuation situations.
§ 确保所有的防火通道时刻畅通。
Ensures all Fire Exits are not obstructed at all times.
§ 礼貌地询问可疑的来访者，如果不能提供原因的有权拒绝其进入酒店，当有紧急情况发生时应请求帮助。
Question any suspicious character in a polite manner; Refuse entry if the subject is not able to provide reasonable reply; Request for assistance immediately if the situation arises.
§ 与管理层一起，与客人和员工进行面谈并询问，调查侵害、妨害、投诉、偷窃、暴力行为等故。
Talking with management, our guests, employees and ask them something to Investigates infringement, harmful, complain, stealing and aggro.
§ 对公共区域的防火区，不安全的区域，丢失和无效的安全设备进行巡查。
Patrol public fireproofing area, unsafely area, lost control or unsafely equipment.
§ 警告制造麻烦的人，并小心那些不仔细的人。
Warn someone who makes trouble, and make an attention to the stranger visitors.
§ 协助事故中受伤的人，并写事故报告。
Assist the person who was injured in an accident, and make an accident report.
§ 有嫌疑人的话，通知相关部门。
Inform correlative department immediately if found suspect visitor.
§ 在紧急情况下，协助对员工的管理和执行。
Assist to administer and manage our employees in emergency situation.
§ 对有嫌疑逃帐的客人，要进入并检查房间，确定嫌疑者后，扣押客人的私人物品。
Assist to check the guest’s room who wants to go without paying, once it is true, detain his personal things.
§ 处理并记录安全控制的数据。
Handle and record the safety control data.
§ 掌控并保养电子和电脑的遥控器。
Control and maintain electrical and computer remote.
§ 协助酒店客人和员工的营运、服务。
Assist customer and employees operation, service.
§ 确保所有的消防安全设备始终在指定的地方并是能用的。
Ensure all fire equipment is available used in pointing place all the time.
§ 确保所有消防通道出口出没有堵塞物。
Ensure no anything materials blocking the fire passage.
§ 确保大堂里客人行李的安全。
Ensure guests luggage safety in lobby lounge.
§ 为客人提行李时，指引抵店客人到办理入住登记的地方。
Direct incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
§ 指引客人及来访者到任何酒店的设施。
Direct guests and visitors to any of the Hotel’s facilities.
§ 根据上级或前台的安排为客人运送行李。
Transport guest’s luggage according manager or front office request.
§ 客人上下车时为客人开、关车门。
Opens and closes car doors for guests whenever the opportunity arises.
§ 为离店及抵达的客人装、卸行李。
Load and unload guest’s luggage for arriving and departing guests.
§ 为客人呼叫出租车并解答问询。
Hail taxi/ cabs and answers inquiries.
§ 协助阻止车辆在行车道上乱停乱放。
Assist in preventing unauthorized parking in driveway.
§ 确保入口处没有不受欢迎和未经许可的人。
Assists in prevent entrance of unauthorised or undesirable persons.
§ 通过对人员进出的掌控，保证大堂的安全。
Ensure safety lobby by control person who arrive / leave hotel.
§ 指挥酒店车道的交通。
Establish efficient traffic control at the Hotel driveway.
§ 遇到投诉或问题，如果不能立即解决，则向领班/副理汇报。
When meet guests complain or problems, reporting complaints or problems to Team Leader / Assistant Manager if no immediate solution can be found
§ 保证具有营销员的态度，并抓住酒店内的一切销售机会。
Ensure a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
§ 确保对酒店和当地的产品相当了解。
Ensure a high level of product knowledge of hotel and local area.
§ 确保提供高水平并持续的客户服务。
Ensure provide excellent service and durative customer service.
§ 对酒店提供的服务要完全了解。
Ensure have a complete understanding of guest service.
§ 阅读所有与保安部有关的通知。
Read all memos concerning Security.
人事
Personnel
§ 严格遵守员工守则和规章制度。
Adhere to employee rules and regulations.
§ 按照酒店，公司和当地的条款，政策和规章制度去执行防火、安全和保卫工作。
Follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
§ 坚持企业文化，展示并发扬凯悦的精神和文化底蕴。
Support the implementation of corporate culture, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
职责
Other Duties
§ 按要求出席会议并对会议作出贡献。
Attend and contribute to all Meetings as required.
§ 熟悉并使用酒店内的闭路监控和门禁系统。
Is conversant in the monitoring and managing the CCTV system & electronic door lock system.
§ 理解并严格遵守员工手册关于酒店防火、食品卫生的规章制度。
Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
§ 持礼貌态度，有效妥善地解决所有住店客人和内部客人的投诉和要求，已确保问题达到满意地解决。
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
§ 客人和员工之间保持一种良好的合作关系。
Maintain positive guest and colleague interactions with good working relationships.
§ 确保个人言语和仪表的高标准要求。
Ensure high standards of personal presentation and grooming.
§ 根据酒店内部、公司和行业内部传达的精神随时改进保安部的工作职能。
Respond to changes in the Security function as dictated by the industry, company and hotel.
§ 按要求出席培训和会议。
Attend training sessions and meetings as and when required.
§ 时刻做好操练并表现出酒店和凯悦国际的形象。
Exercise responsible behaviour at all times and positively representing the hotel and Hyatt International.
§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.