SPA前台接待

Responsibilities:
-Be responsible for maintaining order of the reception areas/lounges
-Be responsible for making new bookings and communicating accordinglywith protocols
-Be responsible for check in and check out procedures, plus answeringguest inquiries regarding the spa experience in person, on the phone, or viaemail, plus booking treatments, membership programs and billingprocedures.
-Be responsible for helping guests select and purchase products andprepare packaging options.
-Be responsible for reviewing and updating guest history data
-Helpguests understand membership programs, Work with the team to achieve the bestcustomer experience
-Sharein driving of sales and revenue
Requirements:
-Being computer literate and willing to learn new hardware and softwareskills is essential.
-Experience in a reception job. And/or guest personnel position withminimum of 2 years’ experience preferably in a hotel or spa.
-Infinity.
-Fluent in English both written and spoken.
工作职责:
-保持接待区的有序
-负责预订并做相关的沟通及安排
-负责登记接待及结单，通过面对面，电话或邮件回答客户关于SPA的咨询; 登记护理项目，会员套餐及账单处理。
-帮助客人挑选购买产品并提供套餐购买选项。
-负责检查更新客户信息。
-帮助客户理解会员项目，通过与团队的合作给客户带来最佳体验。
-分担销售业绩和收益.
职位要求：
-熟悉电脑并愿意学习新的系统及软件。
-至少两年以上接待工作经验，有酒店或SPA工作经验者优先。
-有亲和力
-英语可进行一定的沟通（口语及书面）。