预订部主管

1. Maximize room sales and revenue for the hotel. UP-selling belongs to highest priorities.
酒店房间销售额和收益最大化。优先考虑升级销售。
2. Ensure a high level of product knowledge of the hotel and the local area.
确保对酒店产品知识的了解和对酒店周边环境的熟悉。
3. Performs duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, telexes etc.
做一些秘书性的工作，包括准备信件，整理文件，发送传真及电传等。
4.Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel. Liaise and follow up with support departments.
时刻保持销售者的理念，不放弃任何一个销售酒店产品的机会。保持与相关部门的紧密联系。
5. Quality of reservations belongs to top priorities.
预定质量是重中之重。
6.Develop and maintain a high level of communication with all major sources of business and advise Reservation Manager of feedback where necessary.
形成并保持与主要客源的良好沟通，在必要时给预定部经理反馈建议。
7. Ensure a high level of customer service is consistently maintained.
始终保持高质量的服务。
8.Advise Reservations Manager of any changes or trends relating to business.
对于市场发展趋势及变化给预定部经理提出建议。
9.Ensure all refused business is recorded with reason for refusal.
对于任何一个被拒绝的订单要了解其被拒绝的原因。
10.Ensure that all correspondence has been filed accordingly, with correct and up-dated information.
确保所有的文件都按照正确及最新更新的信息整理有序。
11.Adhere to all company credit policies to ensure that all revenue expected will be received.
坚持所有公司信用担保政策以确保酒店收益。
12.Maintain and update guest history and marketing database in accordance with the reservations procedures manual.
按照预定流程及时维护和更新客史及市场数据。
13.Comply with all company policies relating to reservations.
服从公司一切跟预定有关的政策。
14.Comply with all systems and procedures as laid down by the Reservation manager.
遵从预定部经理制定的所有制度和流程。
15.Confirm availability control and overbooking decisions with the Reservation Manager.
关于可卖房的控制及超预定要跟预定部经理确认。
16.Prepares arrival list for the following day.
准备次日的到店客人名单。
17.Ensure all the reservation input in system are accurate with sufficient back up for review
确保输入系统的预定信息充分和准确，以方便查阅。