行李员/礼宾领班

1. Receives guest promptly and make them feel welcome by:
迅速接待客人并通过以下方式欢迎：
 Promptly opening the vehicle door and holding the door ajar for the guest to alight from.
 及时为客人开车门，并保持车门敞开以方便客人下车。
 Assisting guest in unloading their luggage
 帮助客人卸行李
 Greet the guest courteously, warmly and smile as guest enters.
 客人进入酒店时，礼貌、热情并微笑着问候他们。
 Accompany guest to reception counter
 陪同客人至前台登记处
 Greeting guest by name when possible
 尽可能以名字来问候客人
2. Carries all luggages on check-in by:
在登记入住时，通过以下方式搬运所有的行李：
 Tagging all incoming luggage
 为所有入店的行李加标签
1. Delivering the luggage to the respective rooms
把行李搬运至各自的房间
2. Checking with the guest if explanation of room facilities is needed.
如果客人有需要为其介绍一下房间的设施。
3. Delivers message to the guest by:
通过以下方式将对客留言传达给客人：
 Collecting all messages from the Service Center
 从服务中心获得所有的留言。
 Delivering them immediately to the guest
 将获得的留言迅速传达给客人
4. Assisting with luggage on check-out by :
结账离店时，通过以下方式帮助客人搬运行李：
 Proceeding to the respective room upon request for assistance
 根据客人的要求进入房间，提供帮助
 Checking with Front Desk that all outstanding matters have been settled
 与前台确认所有的都得到处理
 Transferring all luggage to the vehicle
 帮助客人把所有的行李搬运到车上
 Wishing the guest returning
 欢迎客人再次光临
 Bidding the guest farewell and wishing them a pleasant trip.
 欢送客人并祝他们旅途愉快
 Obtaining information about the guest destination and informing the taxi driver accordingly, if guest leaving by taxi.
 若客人坐出租车离开，提供客人目的地，出租车的信息。
5. Oversees maintenance and handling of equipment used.
监控设备的适用和维修。
6. Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.
确保及时向相关部门报告故障和需要维修的地方。
7. Attends schedule training.
参加定期培训。
8. Participate actively in company initiated employee activities.
积极参加公司举办的员工活动。
9. Adheres to the specific hygiene and personal appearance standards of the hotel area.
在酒店区域内，按标准保持个人卫生和仪表整洁。
10. Adheres to the set procedures for attendance and time keeping.
遵守公司规定的出勤程序和工作时间。
11. Adheres to the provision outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations.
按照员工手册及相关规章制度的规定开展日常的工作