Banquet Supervisor 宴会厅主管

Supervises the day-to-day operations of the restaurant to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the clients' expectations. 
督导宴会厅的日常工作和服务，以确保各项政策，程序和标准的正常运作以满足和超越客户的期望为目标
                             
Coordinates and supervises the work of subordinates, assists in the preparation of the schedule to ensure there is an adequate number of staff on duty based on the banquet functions and submits for approval.
协助和监督下属的工作，协助宴会经理完成日常工作计划的准备，以确保有足够数量的服务人员为顾客提供服务       
              
Motivates them to bring about excellent performance, enforces discipline when required and participates in the evaluation of their performance once a year.
激励员工并使其发挥完美的工作表现，并在必要时对他们进行的绩效评估      
Assists in the identification of training needs and the development of a training plan.  Implements the training activities and assists in the follow up to ensure compliance and their effectiveness. 
协助和确定培训需求及计划，并确实执行已制定的培训活动  
Inspects the dining room area to ensure that the physical facilities and equipments are well kept and that all health and safety regulations are adhered to, by coordinating the cleaning and maintenance, arranging for repairs and other services such as linen laundering, plants servicing, etc
定时检查宴会厅的设施及设备并确保所有的设备运转正常和安全，及定期清洁，保养维修            
           
Maintains high visibility during meal service in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
保持高度集中，以确保宴会厅服务的顺利进行，促进良好的公共关系，纠正员工的错误行为和处理客户的投诉，以确保他们得到满意的回复
Coordinates the service activities with the kitchen in order to achieve a timely delivery of food and replenishment of breakfast and lunch buffet whilst maintaining effective communication with Kitchen Staff.
与厨房建立有效的沟通，同时确保食品及时的送达 
Controls stock from the beverage / bar operation effectively ensuring pars are respected.
确保足够的库存以便运作的需要  
Anticipates and maintains all materials and supplies ensuring their availability.  Controls usage of all food items and appropriate usage of equipment, tools and service equipment ensuring all equipment is used in a correct and safe manner.
预期并保持所有的物料和用品的有效期。确保所有食品、生产设备、工具和服务设备的正确和安全使用
Monitors operating expenses to ensure the cost of sale is in line with the annual budget.                         
监控营运开支，以确保销售成本与预算一致 
Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that they are able to anticipate and answer clients' requests and questions.
确保对所有应急程序、产品促销、产品知识、重要客人、宴会和员工的了解，以便能答复他们的要求和问题                                                                            
Accomplishes a set of administrative duties such as leading and attending meeting, writing reports, maintaining a logbook and other specific duties related to the job function. 
完成设定的行政职务，如主持和 参加会议，撰写报告，工作日志和工作职责相关的文件     
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage products and up sell alternatives
彻底熟悉并掌握菜单上所有的餐饮产品知识，有能力推荐产品并且推销替代品
Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
确保完成每个班次的检查表，请购单和准确的开档、关档程序
Remain calm and alert, ability to work under pressure, especially during emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
保持冷静和警觉，能够承受工作压力,特别是遇到紧急情况和酒店重大活动时，成为酒店员工的榜样
Complete other duties as assigned by the Restaurant Manager or Director of Food & Beverage.
完成餐厅经理或者餐饮总监指派的其他任务