前厅部经理 Front Office Manager

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and Group business objectives. 
管理前厅部的日常运作，确保工作与服务质量达标，按照标准向客人提供最佳最大化服务。
Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs and provide special attention and recognition.
确保员工，特别是直接与客人交往的工作人员熟悉优悦会会员，能够认別出常客及其它贵宾，并对这些特殊客人格外关照。
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
协助为酒店创造营业收入，并通过充分利用公司的系统，商业程序和规定使收入最大化。审批或拒绝所有折扣和退款要求。
Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
完成营业收入预算，控制劳动成本和支出，在职责范围内获取最大的利润。参与编制部门年度运营预算和支持酒店总体目标的财务计划。
Prepare and submit statistical, performance, and forecast analyses and reports as required.
编制和提交必要的统计，业绩和预测分析和报告。
Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
与相关部门沟通贵宾和其他重要客人的抵店和离店的相关信息，或其它特殊的客人需求。
Promotes Inter-hotel sales and in-house facilities.
促进店内的销售及推销酒店内的设施。