悦廊（大堂吧）副经理 Tea Lounge Assistant Manager

Administration行政
· Ensure that the Restaurants activities is aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
确保悦廊运作符合其酒店策略，适当执行酒店规章。
· Oversee the preparation and update of individual Departmental Operations Manuals.
在适当的时候准备和更新部门营运手册。
· Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Customer Service宾客服务
· Ensure the delivery of brand promise and provide exceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
· Provide excellent service to internal customers in other departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
· Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
· Maintain positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
· Establish a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
· Personally and frequently verify that guests at Tea Lounge are receiving the best possible service.
经常亲自证实悦廊客人得到的是最好的服务。
· Spend time at Tea Lounge (during peak periods) to ensure that they are managed well by the respective colleagues and functions to the fullest expectations.
在悦廊营运期间花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项活动达到最佳满意度。
Financial 财政制度
· Maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。
· Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
· Ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
· Ensure to achieve the monthly and annual personal target and the outlet’s revenue.
确保达到月度和年度个人目标和悦廊营业收入。
· Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
· Focus on the inventory management and ongoing maintenance of hotel operating equipment and other assets.
关注悦廊盘点管理和酒店营运设备和其他设施持续的保养。
· Manage costs proactively based on key performance indicators
以主要的业绩表现指数为基础对成本进行预先管理控制。
· Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
确保使用新技术和设备，简化工作系统提高工作效率。