Concierge 礼宾员

1.熟悉酒店布局并记下护送客人的最佳路线。
2.主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。
3.保持令人愉悦的态度并专心接待每位到来的客人。
4.为来店和离店的客人开关汽车及出租车门。
5.向客人提供服务和引导。
6.向客人提供关于酒店的设施和服务的信息。
1.Be familiar with the layout of the hotel and memorize the preferred route for escorting guests.
2.Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked .
3.Maintain a willingness to please attitude and give undivided attention to any approaching guest.
4.Assist arriving and departing guests by opening and closing car and taxi doors.
5.Provide guest services and guidance.
6.Provide information to guests about the hotel facilities and services.