Executive Floor Supervisor 行政酒廊主管

·Leads the Front Desk shift to personalize the guest arrival/departure experience.
·带领前台每个班次为客人提供个性化的到店及离店体验。
· Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
·预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
·Full utilization of all kinds of systems to embrace guest experience.
·充分利用各类酒店管理系统和软件以提高宾客体验。
·Accuracy in link of reservations requirement to room allocation/guest needs.
·根据预订信息准确地为客人安排房间及满足合理需求。
·Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment.
·寻求客人满意度反馈，并根据我们的使命宣言和人才赋权的理念来解决问题。
·Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
·掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
·Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
·参与团队接待，检查并确保团队预订的细节达到要求，并与会议/团队组织者保持联系。