In Room Dining Manager 客房送餐经理

Job Responsibilities岗位职责
The Supervisor’s main function is to
promote and ensure guest satisfaction, achieved through his/her ability to
develop and maintain a strong team environment, placing emphasis on associate
satisfaction and the delivery of prompt, courteous service. The supervisor is
accountable for sales and profit in his/her area.主管的主要工作要促进并且确保客人满意。通过他的/ 她的能力去发展和维持以形成一个强大的团队环境。同时着重于员工满意度，有效的送餐和礼貌的服务。
主管要对他的/ 她所负责的区域的销售和利润是负责。
1.Assume responsibility for the daily
operations of the In Room Dining operation or any other assigned outlet to
ensure a smooth running, profitable operation within the framework of the hotel.承担对客房送餐部日常营运的责任或任何其它分配的工作以确保运转平稳,并且在酒店框架中创收。
2.Assist in working toward positive
financial results.协助部门向积极的财政结果努力。
3.Assist in ensuring that scheduling is
done accurately and in a timely manner.协助确定本部门的正确工作安排并且及时地执行。
4.Assist in maintaining a highly motivated
and well-trained staff.协助保持对员工较高的鼓励和较好的培训员工。
5.Initiate aggressive guest
interaction through seeking and soliciting feedback from guests.经过寻找和听取来自客人的回馈来加强与客人的进一步互动。
6.Train, maintain and enforce
all Food and Beverage service standards in Room Service.培训、保持和加强客房送餐部的餐饮服务标准。
7.Enforce the established drink
recipe and presentation guidelines to ensure consistent quality beverage to our
guests in accordance with the approved bar guide.按照酒吧要求加强建立酒水配方和展示册来确保服务给客人的酒水质量保持一致。
8.Handle daily associate
relations (i.e. scheduling, time adjustments).处理日常员工关系 (例如： 排班,班次调整)
9.Find solutions for problems
such as call outs, last minute orders, or any other daily problems that may arise.找到解决问题的方法，比如：外卖服务、最后点单时间, 或者其他可能发生的日常问题。
10.Conduct taste panels and menu
classes on a daily basis for Room Service and DTS.组织客房送餐部和乐意为您服务中心的日常试菜和菜单培训。
Job Requirement岗位要求
1.At least 4 years F&B experience. 至少4 年的餐饮经验。
2.Demonstrated strong hospitality and communication skills.良好的好客和沟通技巧。
3.Demonstrated good communication in English and
Mandarin.良好英语和普通话沟通能力。
4.Minimum vocational school.至少职业院校。