西餐厅主管 ADD Supervisor

1.Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
2.Take action to address these needs in order to exceed their expectations.
3.Create a positive hotel image in every interaction with internal and external customers.
4.Adhere to hotel brand standards. 
5.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 
6.Assist guests and escort them to locations within the hotel at their request.
7.Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
8.Maintain current Hotel information to be able to provide information to guests.
9.Implements Procedures which enhance the guest experience. 
10.Deals diplomatically and skillfully during guest interactions.
11.Implement working schedule based on forecast, banquet reservation, group and VIP arrivals.
12.Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost.
1.与所有的酒店客人建立并保持积极的关系。
2.努力去预知客人需求以便满足并超出他们的需求。
3.在与国内外的客人交流时，努力保持酒店的正面形象。
4.坚持酒店的品牌标准。
5.保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。
6.在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。
7.对特殊活动和事件要有了解以便回答客人的需求。
8.了解最新的酒店知识以提供给客人最新信息。
9.执行正确的程序以提高客人的体验。
10.有礼貌，有技巧与客户进行接触。
11.根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。
12.给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。