前台主管

Duties and Responsibilities工作职责
· Perform all duties as Lobby host, including additional duties as follows:
· 完成所有大堂接待员的工作职责，及以下工作职责
· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 开交班会，确保员工都清楚酒店活动及操作要求。
· Supervise front office operations during assigned shift including:
· 监督指定班次期间前厅的运作，包括：
· Maintenance of guest information
· 客人信息的维护
· Maintenance of information about local events
· 本地活动信息的维护
· Compile occupancy statistics
· 编写入住率统计
· Supervise the use of the public address system
· 监督公共地址系统的使用
· Supervise group bookings
· 监督团队预订
· Assisting with serious complaints
· 协助处理重大投诉
· Supervise cashiering activities during shift including:
· 监督班次期间的出纳员活动，包括：
· Cash handling and banking procedure
· 现金处理和银行程序
· Dealing with irregular payments
· 处理不定期付款
· Instructing staff in credit policies and facilities
· 教导员工信用政策及设施
· Instructing staff in cash security procedures
· 教导员工现金安全程序
· Carry out debtor control
· 执行债务人控制
· Prepare reports
· 准备报告
· Supervise the cashiering system
· 监督出纳员系统
· In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures.
· 与电脑部主管协作，确保酒店系统根据标准正常运行。
· To ensure that all refused business is recorded and reported to Front Office Manager.
· 确保对所有被拒绝的业务做出记录，并上报给前厅部经理。
· Be able to handle main Guest complaint
· 有能力去处理客人的投诉
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
· Proficient in the use of Microsoft Office and Front Office System
· 熟练使用微软办公软件和前台系统
· Problem solving and organizational abilities
· 具有解决问题和组织能力
Qualifications –
学历
· Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
· 具有酒店行政管理，酒店管理或相关的大专学历或专业证书
Experience –
经历
· 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
· 拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。