宾客关系主任 Guest Relations Officer

岗位职责
1. 执行前台的工作，确保向客人提供最佳的服务，并与客人建立起良好的顾客关系。
Responsible for Reception work, ensure best service was provided and good relationship was build with customers.
 2. 做好酒店客人入住的准备工作，高规格地为宾客办理登记入住手续。
Well prepared for guest arrival and deliver high quality registration process.
 3. 认真听取客人的意见建议，接受客人的投诉，并及时反馈。
Listen to guest suggestion and comment carefully, take guest complain and response timely.
 4. 掌握当天客情及预订情况，及时做好相关准备。
Well known of on-day condition and reservation status, making related preparation promptly.
 5. 检查长住客人的报表，和客人保持紧密的联系。
Check long-stay guest report and build closely relationship with customers.
 6. 熟记常驻客人姓名，努力提供针对性服务。
Well known the name of regular guest and effort to provide individual service.
 7. 在行政酒廊向客人提供必要的服务。
Provide necessary executive floor service to customers.
 8. 关注客人的特别需要，并及时进行协调，以便最大限度地提升客人的满意度。
Attention to guest special request, coordinate promptly to maximize guest satisfaction.
 9. 迅速、准确的回答客人的问讯（包括介绍店员人服务信息、市内观光、天气、交通情况等）。
Quickly and accurately answer guest's question (including service information, city tour, weather forecast and traffic situation etc.).
 10. 如遇有宾客生病应及时协助处理，向上级及时汇报
Offer promptly assistance for customer's sickness, report to manager without delay.
 11. 配合其他部门，做好各类客人、团队、会议的接待工作，按照诺金的服务标准，提供“一站式”服务。
Coordinate with other department for all kinds of guest, group, conference's check in work, provide "one stop" service according to NUO service standard.
 12. 迎接及带领重要宾客到他们的房间，并介绍房间设施。
Welcome and escort VIP guest to their room and introduce room facilities.
 13. 准确熟练地收点客人现金、支票，打印客人各项收费账单，及时、准确地为客人结账，并根据客人的合理要求开具发票。
Professionally receive cash, check from guest and count accurately. Print out billing and receipt for guest need and ready to assist guest for bill settlement. Issue Invoice (Fapiao) for reasonable requirement.
 14. 每天收入现款、票据必须与账单核对相符。
All posting and transactions must be checked before cashier close, cash and receipt match with the report.
 15. 每天整理“离店帐未平”客人账务。
Check out room with unbalance bill need to be checked and follow up.
 16. 注意收集各种宾客意见，并及时反馈。
Attention to every customer's comment collection and give feedback promptly.
 17. 完成上级交办的其他工作任务。
Complete the other tasks assigned by superiors.