前台主管 Reception Supervisor

职位说明 Job Description:
1. 监管前台的全部运作活动。
Supervise the overall activities at the Front Desk.
2. 保证前台所有员工为酒店客人提供高效礼貌的服务。
Ensure all the associates at the Front Desk deliver the courteous and effective services to the hotel guests.
3. 保证为前台所有员工和新聘员工提供适当的培训。
Ensure proper training is provided to all Front Desk subordinates and new recruits.
4. 保证对客房作合适的安排，优先保证到客的住房，并与房务部协调房态，如需要可做安排。
Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.
5. 安排到达和离店团体，保证所有的安排都按“团队指南”进行。
Handle the arrival and departure groups and ensure all proper arrangement is made according to the "Group Instruction". 
6. 保证所有日报表和统计表都按管理层的要求制定。
Ensure all daily reports and statistics are generated according to the management requirement.
7. 保证每个服务收银台有足够的流通现金，经常核对，以免短缺。
Ensure sufficient cash float in each service wicket and check constantly to avoid shortage.
8. 为前台员工举行每日班前会。
Daily shift briefing to all Front Desk subordinates.
9. 保证每个前台员工的仪表达到酒店要求。
Ensure the personal appearance of all Front Desk subordinates meet the hotel requirement.