中西餐厅服务员/领位员

Duties and Responsibilities工作职责
Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。
Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务：
Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
Outlet equipment is clean
设备干净
Cutlery is placed for buffet and table service
摆放好自助餐桌上的餐具
Carries out effective service by ensuring:
高效的提供服务：
Guests are greeted and seated
迎宾并安排客人就坐
Trays and tray jacks are effectively used
有效的利用托盘和托盘架
Food orders are taken quickly
快速的为客人写餐单
Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
Take appropriate action to resolve guest complaints
正确处理客人的投诉。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
Experience -经历
Food service experience with general knowledge of restaurant operations preferred.
拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。