宾客关系主任 Guest Relation Officer

To have complete knowledge
of the operational systems at Front Office.
全面掌握前厅部操作系统专业知识。
To have complete knowledge
of Shangri-La standard operating policies and procedures.
全面掌握香格里拉标准操作政策和程序方面的知识。
To have complete knowledge
of Shangri-La Program e.g. Golden Circle, FFP, Guest History.
全面掌握香格里拉会员活动知识。例如贵宾金环会，飞行里程计划， 客史记录。
Ensures guest recognition
program are maintained.
维持感谢回头客人的宾客认知计划。
Actively obtains feedback
from guests to improve services and facilities.
积极地赢得客人的反馈意见，提高服务和设施。
Enforces all quality
standards and procedures from VIP guests, pre-arrival, to their arrival, during
their stay till their departure.
加强质量标准和VIP客人，预先抵达， 抵达， 入住至离店的程序。
Ensures FIT’s arriving and
departing by limousine are met and greeted and are given a smooth and seamless
check-in and check-out.
凡是订车的散客到达和离店必须要迎接和欢送， 保证客人的顺利入住和离店。
Develops and instill the
philosophy amongst staff to exceed guests needs at every point of contact.
发展香格里拉理念， 在每一次对客服务中超出客人的期望值。
Checks the log book to ensure the quick
and correct handling of guest requests.
抽查记录本，确保快速准确地解决客人的需求。
Analyzes
and solves any recurring problems that arise.
分析和解决多发问题。
CHARACTERISTICS REQUIRED
要求
·
Presentable. 良好的外貌
·
Communication
skills. 沟通良好
·
Good Health. 身体健康
·
Articulate. 语音清晰
·
Fluent in oral
and written English.流利的英文口语及书写能力
·
Fluent in a
second language.流利的第二语言
·
At least 1 years
experience in similar capacity in 5 Star Hotel.至少有1年同等五星级酒店工作经验
·
Ability to
interact善于交际
·
Professional专业
·
Pleasant
personality开朗的个性
· Diploma or Degree
in recognized Hospitality institution.被认可的酒店专业的文凭和学位
·
At least 1 years
experience in similar capacity in 5 Star Hotel.至少有1年同等五星级酒店工作经验