Reception Supervisor 前台主管

-Conducts shift briefings to ensure hotel activities and operational requirements are known
-进行有效的交接班简报工作，以明确酒店活动和运营要求
-Supervise front office operations during assigned shift including:
-在当班期间监督前厅部运营情况，包括：
 -Maintenance of guest information
 -维护客户信息
 -Maintenance of information about local events
 -维护当地活动的信息
 -Compile occupancy statistics
 -统计入住情况
 -Supervise the use of he public address system
 -监督公共广播系统的使用
 -Supervise group bookings
 -监督团组预订情况
 -Assisting with serious complaints
 -协助解决严重投诉问题