楼层经理/主管

1. To direct the activities of Housekeeping daily operation to maintain and
improve high cleaning standard of guestrooms and public areas as well as
courteous service to guest.
指导监督客房部每天的运营，从而保证客房和公共区域都达到清洁标准，同时保证所有员工的对客服务水准。
2. To establish standard of cleanliness for all the area under his / her
control.
在他/她的管理下确保所有区域都达到清洁标准。
3. To supervise team member of Floor
Supervisors, Room attendants both in public area and guest rooms. Linen room
attendants, Seamstresses, Order Takers,
Clerks and Laundry Workers.
监督楼层主管、楼层服务员、布草房员工、裁缝、文员及洗衣房员工的正常工作。
4. To make regular tour of inspection in vacant and occupied guestrooms to
assure the cleaning standard is kept.
经常检查空房和在住房，确保房间达到高清洁标准。
5. To tour the guestrooms floors, back stairways, rooftop, offices and
public areas to ensure the cleaning are well maintained.
巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域，确保其清洁度。
6. To maintain effective communication with Engineering for repairing and
maintaining of guest - rooms and ensure rooms are in good condition at all
times.
和工程部保持有效沟通与合作，维护保养客房，使房间一直处于一种良好的状态。
7. To hold daily briefing with floor
supervisors, to give information about daily expected VIP arrivals, guest
complaints and special assignment etc.
每天参加和楼层主管的会议，告知当天预抵的VIP的相关信息，以及客人的意见投诉和其它一些当天任务安排等。
8. To be responsible for guest room supplies and cleaning supplies when
necessary.
确保客房内的所需任何物品的充足性。
9. To be responsible for room linen
and F&B linen inventories, to supervise and arrange taking of physical
inventories.
确保客房布草和餐饮布草的数量，监督和安排各种物品存货。
10. Adhere to the hotel’s security and
emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
11. Carries out any other reasonable
duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。